Terms & Conditions
2. Payment Policy
Billing and Payments
We accept debit card, credit card and netbanking payments through PayUMoney portal. We accept the following bank or credit cards: Visa, MasterCard and American Express. For your convenience, we will save your bank or credit card information with our payment provider.
We and our third party payment service providers may request, and we may receive, updated credit card information from your credit card issuer, such as updated card numbers and expiration date information when your credit card has expired. If such updated information is provided to us and our third-party payment service providers, we will update your account information accordingly, and will automatically use such updated information to process payments for your future purchases and subscriptions. Your credit card issuer may give you the right to opt out of providing vendors and third-party payment service providers with your updated credit card information. If you wish to opt out of your credit card’s updating service, you should contact your credit card issuer.
We are not responsible for any fees or charges that your bank or credit card issuer may apply. If your bank or credit card issuer reverses a charge to your credit card, we may bill your account directly and seek payment by another method including a mailed statement.
The risk of loss and title for items purchased by you passes to you upon our delivery of the items to the carrier. Replacement of products and credits to your account for shipped merchandise claimed as not received are subject to our investigation, which may include postal-service notification. We will adjust your account at our discretion.
Due to safety concerns, we accept no returns.
3. Products and Services
The Company presently offers [Personal care products i.e. Body lotions and Body sprays], which are made from natural ingredients/materials, thereby reducing the amount of detergents/chemicals being used in our products. By placing an order for Products through this Website, you agree to the terms set forth in this Agreement. The Company has carefully chosen and tested the ingredients of the products and the same have not found to have any effect on the users. However, each skin type may have a distinct or different reaction to our products. Therefore, it is suggested that the in case the child has a sensitive skin of allergies, the product be applied on a small portion of the body to check for the same. if you notice any change in your skin, please see a Doctor. You may also contact us to inform us about the same. The Company reserves its rights, with or without notice, to discontinue products, add more products, change the composition/ formulation of its products, reduce or increase the quantity of any products.
4. Accuracy of Information
The Company shall make all possible efforts to ensure that the correctness of the information displayed on its Website including but not limited to the information about the products, their ingredients, packaging, quantity, price and shipping. However, except to the extent implied by applicable law, we do not warrant that the product descriptions, colours, information or other content available on the website are accurate, complete, reliable, current, or error-free.
5. Intellectual Property
All information and content available on our Website, its “look and feel”, including but not limited to trademarks, logos, service marks, text, graphics, logos, button icons, images, audio clips, user content, its data compilations and/or software, (collectively “Content”) is the sole property of the Company, its Affiliates, partners or licensors, and is protected by laws of India, including laws governing all applicable forms of intellectual property.
Except as set forth in the limited licenses in Section 6, or as required under applicable law, neither the Content nor any portion of this website may be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in whole or in part, for any purpose without our express, prior written consent.
6. User Submissions
7. License To Use the Website
Unless otherwise stated, the Company and/or its licensors own the intellectual property rights in the website and material on the website. Subject to the license below, all these intellectual property rights are reserved. You may view, download for caching purposes only, and print pages or packets from the website for your own personal use or reference, subject to the restrictions set out below and elsewhere in these terms and conditions.
You agree not: to:
- republish material from this website (including republication on another website);
- sell, rent or sub-license material from the website;
- show any material from the website in public;
- reproduce, duplicate, copy or otherwise exploit material on this website for a commercial purpose;
- edit or otherwise modify any material on the website; or
- modify, reverse engineer or create any derivative works based upon either the website or any and/or all Content
- use any meta tags or any other “hidden text” utilizing any and/or all Content; or
- use software robots, spiders, crawlers, or similar data gathering and extraction tools, or take any other action that may impose an unreasonable burden or load on our infrastructure.
Your use and access to the website, is subject to the Terms and Conditions (current and modified), as well as warnings and/or instructions for access or use as available on the Website. While using the Website you agree and undertake to act in accordance to the applicable law, custom and in good faith. You shall not make any changes and/or alterations to the Website or any Content or services that may appear on this website, in any manner that impairs the integrity or operation of the Website. If you negligently or wilfully make any such changes or alterations, you shall be solely liable for all the losses and damages that this may caused to the Company, its Affiliates, partners or licensors.
9. Third Party Links
The Website may provide links to other websites which are neither operated nor hosted by Natures Cocoon Consumer Products LLP. The Company has no control over these third party websites and is not responsible for their availability. Natures Cocoon LLP does not endorse, approve or sponsor, nor is Natures Cocoon LLP responsible or liable for, any information or content available at the linked sites or any products, or other materials on or available from such sites. Natures Cocoon Consumer Products LLP is not responsible for webcasting or any other form of transmission received from any linked site. In addition, Natures Cocoon LLP is not liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with your use of such content, information, products, goods or services available on or through any such linked websites.
10. Notice & Complaints
We will ensure to respect the intellectual property of all individuals. However, in the event that, you believe that your copyrighted materials have been used in a manner that constitutes infringement, please send an email or written notice along with the following: (i) description of the copyrighted work(s) that you claim has been infringed with your right in the work(s); (ii) a description of the material that you claim is infringing and the location of the material on the website; (iii) your address, telephone number and email address to firstname.lastname@example.org.
If you have any other claims, or concerns, please serve the same via email or physical delivery on [.] or to [Address].
11. Representations and Warranties and Limitation of Liability
Your use of this website and/or products is at your sole risk. The website and products are offered on an “as is” and “as available” basis. The Company expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose and non-infringement with respect to the products or website content, or any reliance upon or use of the website content or products including trial products
Without limiting the generality of the foregoing, the Company makes no warranty; (i) to the information provided on this website is accurate, reliable, complete, or timely; (ii) to the links to third-party websites are to information that is accurate, reliable, complete, or timely; (iii) to advice or information, whether oral or written, obtained by you from this website will create any warranty not expressly stated herein; (iv) to the results that may be obtained from the use of the products or that defects in products will be corrected; (v)regarding any products purchased or obtained through the website; (vi) interruption of business; (vii) access delays or access interruptions to the site; (viii) loss or damages of any sort incurred as a result of dealings with or the presence of off-website links on the website; (ix) computer viruses, system failures or malfunctions which may occur in connection with your use of the Website, including during hyperlink to or from third party websites (x) any inaccuracies or omissions in content or (xi) events beyond our reasonable control.
Each User is requested to take note of the compositions/ingredients of the products and ensure that the ingredients used therein are safe for your use. User will be responsible to ensure proper precautions, professional medical or dermatological advice is sought before using any of our products. You agree that the Company will not be responsible or liable for any product related issues including without limitation any allergic reactions caused on account of usage of our products.
Natures Cocoon Consumer Products LLP doesn’t assume any liability or responsibility, direct or indirect, special, punitive, incidental, or consequential damages of any kind (including lost profits) related to the Website or your use thereof regardless of the form of action whether in contract, tort (including negligence) or otherwise. No claims or action arising out of, or related to, the use of the Website or the products or these terms and conditions will be entertained more than one (1) year after the cause of action relating to such claim or action arose.
You agree to defend, indemnify and hold us harmless for any loss, damages or costs, including reasonable attorneys’ fees, resulting from any third party claim, action, or demand resulting from your use of Natures Cocoon Consumer Products LLP/ Curiosit & I Online or breach of these Terms and Conditions. You also agree to indemnify us for any loss, damages, or costs, including reasonable attorneys’ fees, resulting from your use of software robots, spiders, crawlers, or similar data gathering and extraction tools, or any other action you take that imposes an unreasonable burden or load on our infrastructure.
Any dispute, claims arising or of the use of the Website and the products of the Company, shall be governed by the laws of India. The Company shall endeavor to ensure all disputes are resolved amicably or through mediation. However, if no resolution is arrived at till 30 days from filing such dispute or claim, then the courts of Gurugram shall have the jurisdiction to adjudicate any/all such disputes or claims.
14. Eligibility And Access
The Terms and Conditions are binding on both parties and by agreeing to the same, constitutes an agreement between the Company and the user.
The Company reserves its right to alter, modify or change these Terms and Conditions at any time and may or may not provide any notice of such change. All changes made to the Terms and Conditions shall be applicable immediately upon such change. If a user has any concerns and if the Terms and Conditions are not acceptable to the user, the user may terminate the same in accordance to clause 15 above. You shall comply immediately with any termination or other notice, including, as applicable, by ceasing all use of the website. Nothing contained in these Terms and Conditions shall be construed as creating any agency, partnership, or other form of joint enterprise.
If any provision of these Terms and Conditions is found to be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Terms and Conditions and shall not affect the validity and enforceability of any remaining provisions.
18. No Waiver
Curiosity & I by Natures Cocoon Consumer Products LLP(hereinafter “C&I”) recognizes the importance of privacy of its users and also of maintaining confidentiality of the information provided by its users as a responsible data controller and data processer.
USERS OUTSIDE THE GEOGRAPHICAL LIMITS OF INDIA
Please note that the data shared with C&I shall be primarily processed in India and such other jurisdictions where a third party engaged by C&I may process the data on C&I’s behalf. By agreeing to this policy, you are providing C&I with your explicit consent to process your personal information for the purpose(s) defined in this policy. The data protection regulations in India or such other jurisdictions mentioned above may differ from those of your country of residence.
If you have any concerns in the processing your data and wish to withdraw your consent, you may do so by writing to the following email id: email@example.com. However, if such processing of data is essential for us to be able to provide service to you, then we may not be able to serve you without withdrawal of consent. For instance certain personal information of yours like contact details will be needed to process your orders. Such sharing and processing of information may extend to the courier services that we will send your product through.
A withdrawal of consent by you for us to process your information may:
- severely inhibit our ability to serve you properly and in such case, we may have to refuse the order altogether.
TYPE OF INFORMATION (WE COLLECT)
The information as detailed below is collected for us to be able to provide the services chosen by you and also to fulfill our legal obligations as well as our obligations towards third parties as per our User Agreement.
"Personal Information" of User shall include the information shared by the User and collected by us for the following purposes:
Registration on the Website: Information which you provide while subscribing to or registering on the Website, including but not limited to information about your personal identity such as name, gender, marital status, religion, age etc., your contact details such as your email address, postal addresses, frequent flyer number, telephone (mobile or otherwise) and/or fax numbers. The information may also include information such as your banking details (including credit/debit card) and any other information relating to your income and/or lifestyle; billing information payment history etc. (as shared by you).
Other information: We may also collect some other information and documents including but not limited to:
- Transactional history (other than banking details) about your e-commerce activities, buying behavior.
- Your usernames, passwords, email addresses and other security-related information used by you in relation to our Services.
- Data either created by you or by a third party and which you wish to store on our servers such as image files, documents etc.
- Data available in public domain or received from any third party including social media channels, including but not limited to personal or non-personal information from your linked social media channels (like name, email address, friend list, profile pictures or any other information that is permitted to be received as per your account settings) as a part of your account information.
HOW WE USE YOUR PERSONAL INFORMATION:
The Personal Information collected maybe used in the following manner:
While Placing an order
While placing an order, we may use Personal Information including, payment details which include cardholder name, credit/debit card number (in encrypted form) with expiration date, banking details, wallet details etc. as shared and allowed to be stored by you.
We may also use your Personal Information for several reasons including but not limited to:
- keep you informed of the transaction status;
- send order details either via sms or Whatsapp or any other messaging service;
- send any updates or changes to your orders;
- allow our customer service to contact you, if necessary;
- customize the content of our website, mobile site and mobile app;
- request for reviews of products or services or any other improvements;
- send verification message(s) or email(s);
- validate/authenticate your account and to prevent any misuse or abuse.
- contact you on your birthday/anniversary to offer a special gift or offer.
We value opinions and comments from our Users and frequently conduct surveys, both online and offline. Participation in these surveys is entirely optional. Typically, the information received is aggregated, and used to make improvements to Website, other Sales Channels, services and to develop appealing content, features and promotions for members based on the results of the surveys. Identity of the survey participants is anonymous unless otherwise stated in the survey.
Marketing Promotions, Research and Programs:
Marketing promotions, research and programs help us to identify your preferences, develop programs and improve user experience. Personal Information collected by us for such activities may include contact information and survey questions. We use such Personal Information to notify contest winners and survey information to develop promotions and product improvements. As a registered User, you will also occasionally receive updates from us on marketing programs etc.
In addition, you may look forward to receiving periodic marketing emails, newsletters and exclusive promotions offering special deals.
From time to time we may add or enhance services available on the Website. To the extent these services are provided, and used by you, we will use the Personal Information you provide to facilitate the service(s) requested. For example, if you email us with a question, we will use your email address, name, nature of the question, etc. to respond to your question. We may also store such Personal Information to assist us in making the Website the better and easier to use for our Users.
HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION?
C&I will retain your Personal Information on its servers for as long as is reasonably necessary for the purposes listed in this policy. In some circumstances we may retain your Personal Information for longer periods of time, for instance where we are required to do so in accordance with any legal, regulatory, tax or accounting requirements.
Where your personal data is no longer required we will ensure it is either securely deleted or stored in a way which means it will no longer be used by the business.
COOKIES AND SESSION DATA:
Cookies are small pieces of information that are stored by your browser on your device's hard drive. Cookies allow us to serve you better and more efficiently. Cookies also allow ease of access, by logging you in without having to type your login name each time (only your password is needed); we may also use such cookies to display any advertisement(s) to you while you are on the Website or to send you offers (or similar emails – provided you have not opted out of receiving such emails).
A cookie may also be placed by our advertising servers, or third party advertising companies. Such cookies are used for purposes of tracking the effectiveness of advertising served by us on any website, and also to use aggregated statistics about your visits to the Website in order to provide advertisements in the Website or any other website about products/services that may be of potential interest to you. The third party advertising companies or advertisement providers may also employ technology that is used to measure the effectiveness of the advertisements. All such information is anonymous. This anonymous information is collected through the use of a pixel tag, which is an industry standard technology and is used by all major websites. They may use this anonymous information about your visits to the Website in order to provide advertisements about goods and services of potential interest to you. No Personal Information is collected during this process. The information so collected during this process, is anonymous, and does not link online actions to a User.
Most web browsers automatically accept cookies. Of course, by changing the options on your web browser or using certain software programs, you can control how and whether cookies will be accepted by your browser. C&I supports your right to block any unwanted Internet activity, especially that of unscrupulous websites. However, blocking C&I cookies may disable certain features on the Website, and may hinder an otherwise seamless experience to purchase or use certain services available on the Website. Please note that it is possible to block cookie activity from certain websites while permitting cookies from websites you trust.
Automatic Logging of Session Data:
Each time you access the Website your session data gets logged. Session data may consist of various aspects like the IP address, operating system and type of browser software being used and the activities conducted by the User while on the Website. We collect session data because it helps us analyze User’s choices, browsing pattern including the frequency of visits and duration for which a User is logged on. It also helps us diagnose problems with our servers and lets us better administer our systems. The aforesaid information cannot identify any User personally. However, it may be possible to determine a User's Internet Service Provider (ISP), and the approximate geographic location of User's point of connectivity through the above session data.
WITH WHOM YOUR PERSONAL INFORMATION IS SHARED:
Service Providers and suppliers:
Your information shall be shared with the end service providers like the courier /delivery service providers. It is pertinent to note that C&I does not authorize the end service provider to use your information for any other purpose(s) except as may be for fulfilling their part of service. However, how the said service providers/suppliers use the information shared with them is beyond the purview and control of C&I as they process Personal Information as independent data controllers, and hence we cannot be made accountable for the same. You are therefore advised to review the privacy policies of the respective service provider or supplier whose services you choose to avail.
C&I does not sell or rent individual customer names or other Personal Information of Users to third parties except sharing of such information with our business / alliance partners or vendors who are engaged by us for providing various referral services and for sharing promotional and other benefits to our customers from time to time.
COMPANIES IN THE SAME GROUP:
In the interests of improving personalization and service efficiency, we may, under controlled and secure circumstances, share your Personal Information with our affiliate or associate entities.
If the assets of C&I are acquired, our customer information may also be transferred to the acquirer depending upon the nature of such acquisition. In addition, as part of business expansion/development/restructuring or for any other reason whatsoever, if we decide to sell/transfer/assign our business, any part thereof, any of our subsidiaries or any business units, then as part of such restructuring exercise customer information including the Personal Information collected herein shall be transferred accordingly.
BUSINESS PARTNERS and THIRD-PARTY VENDORS:
C&I may share your Personal Information to third party that C&I may engage to perform certain tasks on its behalf, including but not limited to payment processing, data hosting, and data processing platforms.
We use non-identifiable Personal Information of Users in aggregate or anonymized form to build higher quality, more useful online services by performing statistical analysis of the collective characteristics and behavior of our customers and visitors, and by measuring demographics and interests regarding specific areas of the Website. We may provide anonymous statistical information based on this data to suppliers, advertisers, affiliates and other current and potential business partners. We may also use such aggregate data to inform these third parties as to the number of people who have seen and clicked on links to their websites. Any Personal Information which we collect and which we may use in an aggregated format is our property. We may use it, in our sole discretion and without any compensation to you, for any legitimate purpose including without limitation the commercial sale thereof to third parties.
Occasionally, C&I will hire a third party for market research, surveys etc. and will provide information to these third parties specifically for use in connection with these projects. The information (including aggregate cookie and tracking information) we provide to such third parties, alliance partners, or vendors are protected by confidentiality agreements and such information is to be used solely for completing the specific project, and in compliance with the applicable regulations.
DISCLOSURE OF INFORMATION
In addition to the circumstances described above, C&I may disclose User's Personal Information if required to do so:
- by law, required by any enforcement authority for investigation, by court order or in reference to any legal process;
- to conduct our business;
- for regulatory, internal compliance and audit exercise(s)
- to secure our systems; or
- to enforce or protect our rights or properties of C&I or any or all of its affiliates, associates, employees, directors or officers or when we have reason to believe that disclosing Personal Information of User(s) is necessary to identify, contact or bring legal action against someone who may be causing interference with our rights or properties, whether intentionally or otherwise, or when anyone else could be harmed by such activities.
Such disclosure and storage may take place without your knowledge. In that case, we shall not be liable to you or any third party for any damages howsoever arising from such disclosure and storage.
USER GENERATED CONTENT
C&I provides an option to its users to post their experiences by way of reviews, ratings and general poll questions. The customers also have an option of posting questions w.r.t a products offered by C&I or post answers to questions raised by other users. C&I may also hire a third party to contact you and gather feedback about your recent booking with C&I. Though the participation in the feedback process is purely optional, you may still receive emails, notifications (app, sms, Whatsapp or any other messaging service) for you to share your review(s), answer questions posted by other users or a. The reviews may be written or in a video format. The reviews written or posted may also be visible on other platforms.
The UGC that C&I collects may be of the following kinds:
- Review and Ratings
- Question and Answers
- Crowd Source Data Collection (poll questions).
Each User who posts review or ratings, Q&A, photographs shall have a profile, which other Users will be able to access. Other Users may be able to view the number of reviews written, questions asked and answered and photographs posted.
HOW CAN YOU OPT-OUT OF RECEIVING OUR PROMOTIONAL E-MAILS?
You will occasionally receive e-mail updates from us about new products or sales, special offers, and other noteworthy items. We hope you will find these updates interesting and informative. If you wish not to receive them, please click on the "unsubscribe" link or follow the instructions in each e-mail message.
HOW WE PROTECT YOUR PERSONAL INFORMATION?
All payments on the Website are secured. This means all Personal Information you provide is transmitted using TLS (Transport Layer Security) encryption. TSL is a proven coding system that lets your browser automatically encrypt, or scramble, data before you send it to us. Website has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.
WITHDRAWAL OF CONSENT AND PERMISSION
You may withdraw your consent to submit any or all Personal Information or decline to provide any permissions on its Website as covered above at any time. In case, you choose to do so then your access to the Website may be limited, or we might not be able to provide the services to you. You may withdraw your consent by sending an email to firstname.lastname@example.org
YOUR RIGHTS QUA PERSONAL INFORMATION
You may access your Personal Information from your user account with C&I. You may also correct your personal information or delete such information (except some mandatory fields) from your user account directly. If you don’t have such a user account, then you write to email@example.com
ELIGIBILITY TO TRANSACT WITH C&I
You must atleast 18 years of age to transact directly with C&I and also to consent to the processing of your personal data.